Privacy Policy

Last updated: 23-06-2024

Welcome to ProtCase.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect various types of information to provide and improve our service to you:

• Personal Information: When you make a purchase, we collect personal information such as your name, email address, phone number, and shipping address.
• Payment Information: Payment details are processed by our payment gateway, Razorpay. We do not store your payment information on our servers.
• Log Data: We automatically collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, browser version, the pages you visit, and other statistics.
• Cookies: We use cookies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Collect Information

We collect information from you in several ways, including:

• Directly from You: We collect information that you provide directly to us when you:
  • Register for an account on our Website.
  • Place an order for our products.
  • Subscribe to our newsletter or other communications.
  • Fill out a form, such as a contact form or survey.
  • Communicate with us via email, phone, or other means.
• Automatically: When you visit our Website, we may automatically collect information about your device and usage of the Website, including:
  • Your IP address.
  • Your browser type and version.
  • The pages you visit and the time you spend on them.
  • The time and date of your visit.
  • Other diagnostic data.
  We use cookies and similar tracking technologies to collect this information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
• From Third Parties: We may receive information about you from third parties, such as:
  • Payment processors (e.g., Razorpay) when you make a purchase on our Website.
  • Social media platforms if you interact with us via those platforms.
  • Marketing partners who help us with our promotional activities.

3. How We Use Any Collected Information

We use the collected information for various purposes:

• To process and fulfill your order.
• To communicate with you, including sending order confirmations, updates, and promotional materials.
• To improve our website and services.
• To monitor and analyze usage and trends.
• To detect, prevent, and address technical issues.

4. How We Keep Your Information Safe

We are committed to protecting your personal information and take several measures to ensure its security:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information transmitted online, ensuring that your data is secure during transmission.
• Access Controls: Access to your personal information is restricted to authorized personnel only, and we use role-based access controls to ensure that your data is only accessible by those who need it to perform their job functions.
• Data Storage: We store your personal information on secure servers protected by firewalls and other advanced security technologies to prevent unauthorized access and data breaches.
• Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and practices.
• Employee Training: We provide regular training to our employees on data protection and privacy practices to ensure that they understand the importance of safeguarding your information.
• Third-Party Security: We work with reputable third-party service providers and ensure that they implement adequate security measures to protect your personal information. We require these providers to adhere to strict data protection standards and only process your information as instructed by us.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we securely delete or anonymize it.

While we strive to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, please contact us at support@protcase.com.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who help us operate our website and fulfill your orders. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

6. Security

The security of your personal information is important to us. We use commercially acceptable means to protect your personal information, but no method of transmission over the Internet, or method of electronic storage, is 100% secure.

7. Your Rights

You have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at the contact information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@protcase.com
• Phone: +91-741-56-999
• Address:
  107a, nanded fata
  Block A, sinhgarh road, pune
  MAHARASHTRA, District - PUNE , Pin 411041